Kalpa is a service oriented company. As a service oriented company, to the extent we satisfy our customers, we fulfill our company goal. Our employees are the face of the company who are in direct contact with the customers. To fulfill our goal we have to give our employee full responsibility and authority to make sure our customers are satisfied. It is one thing that we compensate an unsatisfied customer, but it is entirely different approach to guarantee customer satisfaction and can't value it by compensation. In a service oriented company customer satisfaction determined by how best an employee treats the customer.
While we give full responsibility and authority (decision making rights) to our employees we also know that our satisfied employee is our best bet for our satisfied customer. In order to make employees satisfied, in our opinion, just giving authority and responsibility is not enough. Most employees constantly evaluating whether their skills are marketable. To be up-to-date in skills employees need training. We at Kalpa constantly train our employees in newer skills, be it a technology, management, or functional/business skills. We also constantly hear employees' opinion on the fields they want to get trained and accommodate as soon as it is feasible. We constantly evaluate the performance of employees and reward them appropriately by providing monitory benefits, promoting them with higher responsibility, rewarding additional vacations, or sending them for training of their choice of subject etc.
Kalpa seeks out bright, energetic, and well-rounded candidates for employment. We always look for strong technical background people as ours is a technology company. However our employees constantly need to communicate with customers. Hence we need employees who has good communication skills, both verbal and writing, besides technical background. We also look for employees who has quest for understanding customers business and provide appropriate solutions rather than limiting just to their field of expertise.
Kalpa is a great place to advance your career. You will be part of a growing company that values its employees. Kalpa offers competitive salary and benefits, and we're committed to sharing our success with our employees.